Special Order Policy

Special Orders & Preorders

We’re always happy to help you find the yarn you need. If we don’t have the quantity, color, or product you’re looking for, we may be able to order it especially for you.

Special Orders

Special orders must be paid in full at the time the order is placed.

Once we have submitted your order to our vendor, the order cannot be canceled, returned, or exchanged. Please be certain of your yarn, color, and quantity before placing your order.

Vendor inventory can change quickly, and availability is not guaranteed until the vendor confirms the order. Estimated arrival dates are just that—estimates. Shipping, customs, production, and vendor delays are outside of our control, but we’ll keep you updated if there is a significant delay.

If our vendor is ultimately unable to supply an item you have paid for, we will issue a refund for the unavailable merchandise.

Dye Lots & Color Variations

When ordering multiple skeins, we will make every reasonable effort to provide yarn from the same dye lot whenever applicable and available.

Please keep in mind that hand-dyed yarns and some natural-fiber yarns are inherently unique. Color may vary from skein to skein, even within the same colorway or dye lot.

Colors displayed online can also vary depending on your screen or device. If you're unsure about a color, please contact us—we're happy to help.

Preorders

From time to time, Knit Tuck & Purl may offer merchandise for preorder before it arrives at the shop.

Payment is collected when the preorder is placed. Expected arrival dates are provided when available but are not guaranteed.

If your order contains both in-stock and preorder merchandise, your order may be held until everything is available. If you would like your in-stock merchandise shipped separately, please contact us. Additional shipping charges may apply.