Shipping Info
Shipping & Order Policy
At Knit Tuck & Purl, we carefully pack every order and do our best to get your yarn and supplies on their way to you as quickly as possible.
Shipping Rates
Standard shipping within the United States is a flat rate of $8.95.
Orders of $100 or more ship FREE within the United States.
Free shipping is based on the merchandise subtotal after discounts and before taxes.
Processing & Delivery
In-stock orders are typically processed and shipped within 1–2 business days. Once your order is on its way, you will receive tracking information by email.
Carrier delivery times are estimates and may vary, particularly during holidays or periods of high shipping volume.
Local Pickup
Local pickup is available at our Lexington shop at no charge.
You will receive a notification when your order is ready for pickup. Please wait until you receive your pickup notification before coming to the shop.
Special Orders & Backordered Items
We are happy to special order certain products and quantities when available from our vendors.
Special orders must be paid in full at the time the order is placed. Because these items are ordered specifically for you, special orders cannot be canceled or returned once we have placed the order with our vendor.
Vendor availability and estimated arrival dates are outside of our control. We will always do our best to provide an estimated timeframe, but we cannot guarantee a specific arrival date for special-order or backordered merchandise.
If an item becomes unavailable from the vendor after your order has been placed, we will contact you and issue a refund for the unavailable item.
Preorders
From time to time, we may offer products for preorder before they arrive at the shop. Estimated arrival dates are provided when available but are not guaranteed and may change due to vendor, production, customs, or carrier delays.
If an order contains both in-stock and preorder items, the entire order may be held until all items are available. If you would like the available merchandise shipped separately, please contact us. Additional shipping charges may apply.
Shipping Addresses
Please review your shipping address carefully before submitting your order.
If you notice an error, contact us as soon as possible. If your order has not yet shipped, we will be happy to correct the address.
Knit Tuck & Purl is not responsible for delays or delivery issues resulting from an incorrect or incomplete address provided at checkout.
Lost or Damaged Packages
If your order arrives damaged, please contact us promptly and include photos of the packaging and damaged merchandise so we can help.
Once a package has been accepted by the carrier, delivery is handled by the shipping carrier. If tracking indicates a problem or your package appears to be lost in transit, please contact us and we will help determine the appropriate next steps.
Questions?
Have a question about shipping, a special order, or product availability? Please contact us before placing your order. We're always happy to help.